E-commerce operations · Research · Customer support

I turn e‑commerce workload intomeasurable progress.

With 2+ years of international e-commerce experience, I help online businesses increase listing capacity, maintain catalogue quality, strengthen product decisions, protect the customer experience and execute market-ready content across high-volume workflows.

100+ storefronts supportedInternational market experience2+ years in e-commerce
Available for remote projects and roles Open to long-term collaborations
Operational capacity ledgerEvidence over adjectives · 2024-2026
100+storefronts supported across client projects
20-80listings completed daily
80-120tickets overseen daily
9agents across 3 shifts led

Contribution matrix

More capacity.
Better business support.

I bring more than task completion. Your team gains structured execution, stronger product data, commercially useful research and dependable follow-through across the full e-commerce workflow.

What teams gainSpeed · Accuracy · Judgment · Ownership
01

Scale catalogue output without losing accuracy

I take ownership of high-volume listing workflows from source data and CSV imports to SEO content, variants, pricing, images and final quality checks.

Capacity proof20-80 listings completed daily

Shopify cataloguesCSV importsGMC-focused SEOVariants & imageryCatalogue QA
02

Improve the quality of product decisions

I turn trend, demand, engagement and competitor signals into concise product recommendations that help teams test with greater confidence.

Capacity proof3-6 profitable products from typical 5-10 tests

Trend validationCompetitor analysisTikTok & Meta signalsDemand researchTest-ready briefs
03

Protect customer trust under volume

I keep service organised across order issues, refunds, disputes, delivery concerns and escalations while coordinating suppliers, logistics teams and support coverage.

Capacity proof80-120 tickets overseen daily

Escalation handlingOrder resolutionSupplier follow-up3PL coordinationTeam leadership
04

Turn product insight into market-ready content

I connect research with execution through product pages, Etsy listings, ad concepts, VSL scripts and AI-assisted creative that communicates value clearly.

Capacity proofCopy and creative across product, ad and campaign needs

Product copyEtsy SEOAd scriptsVSL conceptsAI product visuals

Client work

See how I think.
See how I execute.

Review my strongest live product-listing work, additional storefronts, supporting files and wider copywriting portfolio, followed by three evidence-led proof stories that connect the work to measurable capacity.

View my best product listings

Live storefronts that show the standard

Selected first for the quality and range of the listing work.

Featured e-commerce work

Store setup, Shopify listings & AI creatives

Additional live websites supported across catalogue and creative execution.

Client work · Supporting evidence

Additional samples

Open the linked files to review the work itself.

Proof of capacity

Real volume.
Reliable execution.

Download résumé
Core capabilities
Shopify Product ListingCatalogue ManagementCSV Product ImportsGoogle Merchant CenterSEO Titles and DescriptionsProduct Research and ValidationCompetitor AnalysisEtsy ListingsProduct Data QAInventory and Order UpdatesCustomer SupportSupplier and 3PL Coordination
May 2026 - Aug 2026

Product Researcher

Elvorel · United States · Project-based

Submitted 5-10 product opportunities daily after evaluating TikTok and Meta trends, demand, engagement, and competitor activity. Used PiPiADS, Kalodata, ShopHunter, and Futurelib to prepare test-ready recommendations; client-reported results showed 3-6 of every 5-10 tested products typically became profitable.

May 2026 - Jul 2026

Executive Assistant, E-commerce

Amaze Goods LLC · United States · Project-based

Compared suppliers and 3PL options across China and the United States and researched product opportunities for the US market. Created SEO-focused Etsy listings and AI-assisted visuals for jewelry, planners, and habit trackers using eRank, Higgsfield, Midjourney, and Claude.

Dec 2025 - Jul 2026

Product Researcher & Creative Support

Tenkai · Eastern Europe

Delivered 3-7 test-ready product recommendations weekly using trend, demand, competitor, and positioning signals. Analyzed Meta ads to identify commercial hooks, angles, and creative direction for product testing.

Apr 2026 - Jun 2026

Product Lister

BJ Ecomm · United States & European Markets · Project-based

Completed 20-80 product listings daily across 22 stores using structured CSV imports and Google Merchant Center-focused standards. Maintained titles, descriptions, pricing, variants, images, and product data quality across high-volume catalogs.

Sep 2025 - Feb 2026

Customer Support Manager

JE Limited · Asia, United States & Europe

Led nine agents across three shifts while overseeing 80-120 daily tickets, escalations, order issues, refunds, and delivery concerns. Coordinated suppliers and logistics partners to maintain clear follow-through and protect the customer experience under volume.

View earlier roles
Product Researcher & Ad CopywriterFeels Flora · United States · Project-based

Researched 5-10 products weekly using TikTok, PiPiADS, demand, and competition signals. Translated findings into advertising scripts for TikTok and Facebook product testing.

Product ListerMLRD Commerce · Asia, United States & Europe · Project-based

Built 35-80 Google Shopping listings daily with SEO titles, descriptions, and competitive pricing. Completed variant, image, and Google Merchant Center quality checks before publication.

Shopify Virtual AssistantSovana Jewelry · United States & Canada · Project-based

Supported Shopify listings and customer inquiries for a customer-ready jewelry store. Handled order processing, fulfillment updates, and supplier follow-up through completion.

Shopify Virtual AssistantLaniera · United States & Canada · Project-based

Uploaded products, maintained inventory and product data, prepared images, and completed store launch quality checks.

AI Product Image Designer & Prompt EngineerCaurelle · Europe · Project-based

Created AI-assisted product visuals and repeatable prompt systems using Canva AI and Gemini.

Customer Support & Shopify VALitflare · Germany

Resolved 60-100 daily inquiries through Help Scout, covering returns, tracking, order issues, and case documentation.

Copywriter & Shopify VAObilero · Europe

Wrote product descriptions, ad copy, and basic VSL scripts, supported by competitor and positioning research.

Market Research AnalystLoom Vision · United States · Project-based

Researched markets, competitors, and pricing to clarify positioning, audience, and targeting direction.

CopywriterHeartfelt Gems Co. · United Kingdom · Project-based

Developed social captions and product content around engagement hooks, customer benefits, and brand positioning.

Evidence in context

Three ways I add operational capacity.

Each proof story connects the business need, my contribution, the working scale and the evidence available for review.

01Catalogue execution

Catalogue Operations at Scale

I supported high-volume, multi-market catalogue workflows from source data and CSV imports through SEO titles, descriptions, pricing, variants, imagery and final quality checks.

CSV importsGMC-focused listingsProduct data QAMulti-store delivery
Measured scope20-80 listings daily across 22 storesLive storefront evidence
02Research and validation

Product Research That Supports Testing Decisions

I evaluated trend, demand, engagement, competitor and advertising signals to turn broad product discovery into concise, test-ready recommendations.

Trend validationCompetitor signalsTest-ready briefsCommercial judgment
Measured scope5-10 recommendations daily - client-reported 3-6 profitableStore and research evidence
03Operations leadership

Customer Support Capacity Under Volume

I led shift coverage and kept escalations, order issues, refunds, disputes, delivery concerns and supplier follow-up moving across an international support operation.

Team leadershipEscalation handlingSupplier coordinationShift coverage
Measured scope80-120 tickets daily - 9 agents - 3 shiftsStorefront and experience evidence

About Me

Versatile by skill.
Focused on the business outcome.

I'm a Shopify Product Lister and E-commerce Virtual Assistant with 2+ years of experience supporting international online stores across the United States, Canada, the United Kingdom, Europe and Asia.

My expertise includes high-volume product listing, catalogue QA, product research, customer support, supplier coordination and market-ready content.

I'm known for dependable execution, commercial awareness and accuracy under volume.

Based inCarmen, Davao del Norte, Philippines
LanguageEnglish · Fluent
EducationBS Nursing · Undergraduate Coursework · Davao Doctors College
Rej of all Trades

Multi-skilled support directed by one priority: helping the business operate and grow more effectively.

Skill stack

Tools organised around business needs.

I use each platform as part of a workflow - not as a substitute for judgment, accuracy or clear communication.

Commerce & Catalogues

ShopifyGoogle Merchant CenterEtsyGoogle SheetsCSV workflowseRank

Research & Validation

PiPiADSKalodataShopHunterTrendTrackPipiSpyFuturelib

Support & Operations

GorgiasHelp ScoutRichpanelTrelloSlackMonday.com

Creative & AI

CanvaHiggsfieldMidjourneyClaudeChatGPTGemini

Start a conversation

Add dependable e-commerce
capacity to your team.

If you need someone who can increase output, work across functions and stay accountable to the details that affect growth, I'm ready to contribute for the long term.